
According to Nepal Telecom’s official statement, this time, disruption is recharge services resulted while upgrading recharge system. The system couldn’t be upgraded neither it could be rolled back to original system leaving millions of subscribers to suffer. As of mid-March 2015, Nepal telecom has 12.25 GSM subscribers. Repeated problems in recharge system not only annoyed mobile service users, it also has incurred millions of loss for state-owned telecom service provider Nepal Telecom.

The problem in topping up mobile phones incurred from *412*Pin Code# / 1412 IVR was solved yesterday afternoon. Issuing a press release, Nepal telecom informed that disruption of recharge service was solved. In the statement, it has stated that recharge service disruption was due to a technical glitch. It has also expressed commitment that such problems will not be repeated in future.